Pitfalls to Avoid in Dealing with Difficult People
While spiced with humorous stories and illustrations, the programs' power is its hard-hitting practical steps. It is down-to-earth and provides usual techniques.
Participants will learn:
5 characteristics of difficult people
4 pitfalls to avoid with difficult people
5 keys to use with difficult people
You are entitled to respect and dignity
Contents of Training Package
One hour VHS video cassette or DVD with audio cassette soundtrack of the VHS/DVD tape Facilitator's 30 page notebook, with suggestions for various types of presentations 12 reproducible exercises
Video Length 60 min.
Pitfalls to Avoid in Dealing with Difficult People DVD $245.00
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Please note that DVDs are non-returnable and non-refundable.