While spiced with humorous stories and illustrations, the programs' power is its hard-hitting practical steps. It is down-to-earth and provides usual techniques.

Participants will learn:

5 characteristics of difficult people

4 pitfalls to avoid with difficult people

5 keys to use with difficult people

You are entitled to respect and dignity

Contents of Training Package

One hour VHS video cassette or DVD with audio cassette soundtrack of the VHS/DVD tape Facilitator's 30 page notebook, with suggestions for various types of presentations 12 reproducible exercises

Video Length 60 min.


Pitfalls to Avoid in Dealing with Difficult People DVD $245.00

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1-800-746-1656 or email us

We can also provide you volume pricing on some products.

Please note that DVDs are non-returnable and non-refundable.